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Customer Support

When a resident has an issue or question, timely resolution is at the utmost importance. WaveLink strives to provide users with a fast response, and a pleasant experience. 

In House Support

All support for WaveLink is done in house by our dedicated support staff. We pride ourselves in knowing all aspects of the services we provide to our end users, therefore it is our belief that all support should be handled by us exclusively.  

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Active Monitoring

WaveLink utilizes active monitoring on all sites to identify an issue before it becomes a larger problem. These parameters include equipment temperatures, power systems, equipment status, network utilization, and more. These parameters are reported back in real time to our NOC and allow us to take corrective action when needed. 

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Reporting

WaveLink will periodically review support requests on a property basis and determine if there are any recurring issues. Upon request, we can provide a support log for property to owners and management as well. 

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Here when you need us

WaveLink support staff is available 7 days a week. Tickets can be created via phone or online 24/7. 

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